Contact Us

Have questions or need assistance? Our team is here to help, reach out via email or phone, and we’ll get back to you as quickly as possible.

Contact Us

Have questions or need assistance? Our team is here to help, reach out via email or phone, and we’ll get back to you as quickly as possible.

Reach Out To Us

Direct Channels

You can contact us directly through any of the following channels:

Email: [email protected]

Tel: 0115 647 2028

Operating Hours

We’re available 08:00 – 18:00, Monday to Sunday.

Response Times

We aim to respond as quickly as possible. Typical response times can be up to 2 hours.

Common Support

Questions

How do I update content on my website?

To update your website content, please submit an email to contact our support team at [email protected], and we’ll make the changes for you.

Why is my website not loading?

Your website may occasionally be affected by local Wi-Fi or internet issues. Retane maintains 99.9% uptime, so your site is almost never down. If you experience loading problems, check your connection and contact support if the issue persists.

How do I update or view my payment details?

You can view or update your payment information by logging in to the Client Portal

How do I cancel my Retane subscription?

You can view or cancel your Retane subscription anytime by logging in to the Client Portal

How does my business virtual phone number work?

Your Retane business virtual phone number forwards calls directly to your mobile phone, so you can manage customer calls professionally without sharing your personal number.