Question 1

Do I have to change how I run my business?

Accepted Answer

No. Retane works alongside your existing business processes. You continue using the same phone, calendar, website, and social media channels as normal, with no additional app required. Retane operates in the background, handling enquiries and booking appointments while you focus on completing jobs and running your business.

Question 2

How much work do I have to do to get started?

Accepted Answer

Getting started is simple. We handle the entire setup process for you, including connecting your channels, configuring the system, and testing everything to ensure it works correctly. No technical knowledge is required, once setup is complete, Retane is ready to start capturing enquiries and booking appointments straight away.

Question 3

What is Retane?

Accepted Answer

Retane is a UK-based software and booking platform built specifically for trades businesses. It responds to customer enquiries 24/7, collects job details, and automatically books quote appointments into the business calendar. Acting as a virtual office assistant, Retane helps plumbers, electricians, builders, roofers, heating engineers, and other trades professionals capture more leads, win more jobs, improve customer experience, and reduce admin time by ensuring no enquiry goes unanswered and every potential customer receives an immediate professional response.

Question 4

What does Retane do?

Accepted Answer

When a customer contacts a trades business by phone, message, or web enquiry, Retane responds instantly, collects the customer's contact details and job information, and books a quote appointment directly into the business's calendar. The business owner is notified as soon as the appointment is booked. If a call is missed, Retane automatically follows up by text, ensuring every enquiry receives a prompt response and no potential customer is lost.

Question 5

Is Retane a lead generation service?

Accepted Answer

No. Retane does not generate or sell leads. Instead, it helps trades businesses capture and convert the enquiries they are already receiving by responding instantly, reducing missed opportunities, and preventing potential customers from choosing a competitor due to slow response times.

Question 6

Does Retane replace my staff?

Accepted Answer

No. Retane does not replace staff. It handles the initial enquiry response and appointment booking process, while your team continues to carry out quotes, complete jobs, and manage customer relationships. Retane is designed to reduce admin workload and eliminate delays in the booking stage, helping businesses respond faster and secure more opportunities.

Question 7

Does Retane work outside normal business hours?

Accepted Answer

Yes. Retane operates 24/7, responding to customer enquiries from social media, website forms, missed calls, and messaging channels during evenings, weekends, and outside normal business hours. This ensures every enquiry receives an immediate response and has the opportunity to book a quote appointment, regardless of when it comes in.

Everything you need, set up properly

Fully engineered. Ready for work.

Lightning Fast Setup

We’ve removed the complexity from web design. No long-winded briefs, no technical jargon, just a streamlined process to get your brand online.

Built for Tradesmen

Our layouts showcase your craft with a level of polish that sets a new digital benchmark for your business in the local market.

Easy Contact Forms

Contact forms trigger instant alerts directly to your device. Stay responsive and capture every new opportunity the moment it arrives.

Mobile-First Design

We engineer your identity to be fluid and high-performing on every device, ensuring a seamless brand experience from any location.

Trusted & Secure

Secure hosting, SSL encryption, and custom domains are built into the standard. We provide the security your brand needs to stay online.

Grow Your Business

We structure your site with technical SEO best practices. This ensures your business is correctly indexed for local discovery.

Cookie Policy

Retane

United Kingdom

Contact: [email protected] | 0115 647 2028

Website: https://retane.co.uk

Governing Law: England & Wales

Last Updated: September 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, secure your session, and remember certain preferences during your visit.

2. Cookies We Use

Retane places strictly essential cookies on retane.co.uk. We do not place advertising cookies, marketing cookies, or any tracking or profiling cookies of our own.

Essential cookies are strictly necessary for the website, user authentication, and platform security to function correctly. Without them, core features such as logging in, maintaining security, and managing your account would not work.

The following essential cookies are set on retane.co.uk:

Session Cookie: Maintains your active login session while using the platform. Expires when you close your browser.

Authentication Cookie: Keeps you securely logged in across platform pages. Retained for up to 30 days if you select 'Remember Me'.

Security Cookie (CSRF): Protects your session against cross-site request forgery attacks. Session only.

3. Third-Party Infrastructure & Essential Cookies

To deliver specific platform functions - such as payment processing and secure infrastructure delivery - certain essential third-party services operate on or integrate with retane.co.uk:

Stripe: Places necessary security and fraud prevention cookies during checkout or payment processing.

Platform Infrastructure Provider: Sets necessary session and authentication cookies to deliver your account dashboard, secure forms, and booking tools.

These third-party essential cookies are strictly used for functional, security, and payment processing purposes in accordance with their respective privacy policies.

4. Platform Analytics

Retane does not use Google Analytics, Meta (Facebook) Pixels, or any non-essential tracking or profiling tools on retane.co.uk. We do not track visitor behavior or sell data to ad networks.

5. Consent Exemptions

Because retane.co.uk uses strictly necessary essential cookies, we are exempt from obtaining user consent prior to setting them under the UK Privacy and Electronic Communications Regulations (PECR).

Consequently, no cookie banner is required or displayed on retane.co.uk. This policy serves to inform you clearly about the necessary cookies in place.

6. Managing Cookies

You can control and manage cookies through your browser settings at any time. Most browsers allow you to:

View what cookies are stored on your device

Delete individual or all cookies

Block third-party cookies or block cookies entirely

Please note: Disabling strictly essential cookies via browser settings will break core platform functions and prevent you from logging into your Retane account.

For detailed guidance on managing browser cookies, visit: https://www.aboutcookies.org

7. Changes to This Policy

8. Contact

For questions about this Cookie Policy, contact us at:

Email: [email protected]

Phone: 0115 647 2028

Support: https://retane.co.uk/technical-support

Support hours: Monday to Friday 09:00 to 17:00, Saturday to Sunday 10:00 to 16:00

Grow Smarter.

© 2026 Retane. All rights reserved.