Retane Ltd Terms of Service (TOS)

Last updated: 28 October 2025

Company: Retane Ltd (“Retane”, “we”, “us”, or “our”)
Contact: [email protected] | 0115 647 2028
Support: https://www.retane.co.uk/technical-support (chat widget, support form, email)
Governing Law: England & Wales

By subscribing to or using Retane, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

By subscribing, you confirm that you have authority to represent your business and agree that Retane may create, host, and maintain your website and legal policies on your behalf.

1. Services Offered

Retane provides subscription-based digital services to businesses, which may include, but are not limited to:

Website design, creation, hosting, and maintenance

Booking and appointment scheduling systems

SMS and email communication tools

Automation related to website enquiries, bookings, and customer communication

Hosting and management of digital tools, features, and add-on services

Any additional services, features, or systems provided by Retane as part of an active subscription

Services provided to each client may vary depending on the selected plan, customisations, or agreed add-ons. Not all services are included in every subscription.

Retane provides tools and systems only and does not guarantee business outcomes, including but not limited to increased leads, sales, revenue, or bookings.

Retane reserves the right to modify, add, remove, or replace services or features at any time.

2. Payment Terms

Payments are due monthly or yearly depending on plan choice.

Failed Payment Rule: If a payment fails, Retane will automatically retry the payment the next day. If payment remains unsuccessful for 14 days, your account will be permanently suspended, and all data, including your website and any hosted content, will be permanently deleted.

No Setup Fees: All services are billed as subscription-only.

Refunds: Monthly payments are non-refundable. Annual payments may be refunded only if legally permissible, at Retane’s discretion.

Payment Processing:
All payments are processed securely via Stripe, Retane’s trusted payment provider. Retane does not store or have access to clients’ full card details directly.

3. Cancellation

Clients may cancel their subscription at any time via the Client Portal: Retane Client Portal or by contacting support.

Cancellation does not entitle you to a refund of previous payments unless covered by the annual payment exception above.

4. Support

Clients can access support via: Email: [email protected] Support page: https://www.retane.co.uk/technical-support Chat widget or support form

Support hours: 08:00 – 18:00, Monday to Sunday.

Priority support is included for Complete Plan subscribers.

5. Client Responsibilities

Clients must:

Not use the platform for illegal activities.

Not engage in harmful, abusive, or offensive language toward Retane staff or team.

Ensure data uploaded to the platform complies with applicable data protection laws.

6. Website Policies
All client websites hosted on Retane will include a Privacy Policy and Cookies Policy provided by Retane.
Clients acknowledge and agree to use these policies as the legal data protection notice for their own sites.
The current versions of these policies can be viewed at:

Privacy Policy: https://www.retane.co.uk/clients-website-privacy-policy

Cookies Policy: https://www.retane.co.uk/clients-website-cookie-policy-880171

7. Termination

Retane reserves the right to suspend or terminate any account immediately in the following circumstances:

Failure to comply with payment obligations (including the 14-day failed payment policy)

Engagement in illegal activity or violation of these Terms

Harmful, abusive, or inappropriate behaviour toward Retane staff or representatives

Upon termination, all associated client data, websites, and hosted content will be permanently deleted from our systems in accordance with our Privacy Policy.

8. Intellectual Property

All platform software, templates, and Retane branding remain the property of Retane.

Clients retain ownership of content they provide but grant Retane the necessary rights to host, display, and manage it on their websites.

9. Liability

Retane is not liable for: Loss of revenue, profits, or data due to suspension or termination Downtime caused by third-party services or hosting issues Any indirect or consequential losses

Retane provides services “as is”, with reasonable skill and care, but does not guarantee uninterrupted service.

Retane does not guarantee business performance or outcomes resulting from the use of websites, booking systems, SMS, email, automation, or any other services provided.

10. Indemnity

Clients agree to indemnify and hold harmless Retane, its directors, employees, and agents from any claims, damages, or losses arising from:

Their use of the platform

Violation of these Terms

Hosting illegal content

11. Changes to Terms

Retane may update these Terms at any time.

Updated Terms will be posted at https://www.retane.co.uk/terms

Continued use of the platform constitutes acceptance of the updated Terms.

12. Dispute Resolution & Governing Law

Good Faith Resolution:

In the event of any dispute or disagreement arising from these Terms or your use of the Retane platform, both parties agree to first attempt to resolve the matter amicably and in good faith through discussion and negotiation.

Legal action or formal proceedings should only be pursued if a resolution cannot be reached through this process.

Governing Law:

These Terms and all Retane operations are governed by the laws of England & Wales.

Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.

13. Third-Party Services, Force Majeure & Uptime

Third-Party Services:

Retane may use third-party providers to deliver parts of the platform, including hosting, payment processing, email delivery, SMS notifications, analytics, and other services.

While we carefully select providers, Retane is not liable for any issues caused by third-party services.

Force Majeure:

Retane is not responsible for any interruption, delay, or loss caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, storms, power outages, internet outages, cyber-attacks, government action, or other events outside our control.

Service Availability:

Retane aims to provide 99.9% uptime for all services.

Occasional downtime may occur for maintenance, updates, or technical issues.

We are not liable for minor interruptions or temporary unavailability of services.

14. Referral Programme

Retane may offer an optional Referral Programme (“Programme”) allowing existing clients to refer other businesses to Retane in exchange for rewards, such as a 10% off service period.

Eligibility

Participation is open only to active Retane subscribers in good standing (“Referrer”).

The referred business must be new to Retane and not an existing or previous subscriber.

Each referral must be submitted through Retane’s official referral form.

Reward Conditions

The reward (10% off next month's service period) is granted to the Referrer only, once the referred business successfully completes registration and their first payment is processed.

The referred business does not receive any reward under this Programme unless otherwise stated in a separate promotional offer.

Rewards cannot be exchanged for cash, transferred, or combined with other promotions.

Multiple referrals may be submitted, but each referred business only qualifies once.

Fair Use & Compliance

Self-referrals or fake submissions are strictly prohibited.

Referrers must confirm they have obtained consent from the referred business before submitting their details, in accordance with data protection laws.

Retane reserves the right to withhold or revoke rewards if fraudulent, misleading, or abusive activity is detected.

Changes & Termination

Retane may amend, suspend, or discontinue the Referral Programme at any time without prior notice.

Any modification will take effect upon publication on our website. Continued participation constitutes acceptance of such changes.

15. Booking & Appointment Systems

Where Retane provides online booking, scheduling, or appointment management systems:

Booking systems are provided as a tool to assist with managing enquiries and appointments.

Retane does not guarantee booking accuracy, availability, or attendance.

Retane is not responsible for missed bookings, double bookings, no-shows, notification failures, calendar sync issues, or loss of revenue arising from use of booking systems.

Clients are responsible for monitoring and managing their own bookings and calendars.

16. Automation, Integrations & Third-Party Services

Retane may use third-party providers to deliver parts of its services, including but not limited to hosting, SMS delivery, email services, analytics, booking systems, and payment processing.

Retane does not guarantee uninterrupted or error-free operation of automation, integrations, or third-party services.

Third-party services may change, suspend, or discontinue features without notice.

Retane is not liable for downtime, delays, data loss, or service disruptions caused by third-party providers.

Automation and integrations are provided “as is” and may be modified, updated, or removed at Retane’s discretion.

Retane does not guarantee business performance or outcomes resulting from the use of websites, booking systems, SMS, email, automation, or any other services provided.

17. Data Protection & Roles

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR):

The client acts as the Data Controller in respect of all personal data collected, processed, or stored through their website, booking systems, forms, and communication tools.

Retane acts as a Data Processor on behalf of the client, processing personal data only as necessary to provide the subscribed services and in accordance with the client’s instructions.

The client confirms that all personal data provided to or processed through Retane has been collected lawfully and in compliance with applicable data protection laws.

The client is responsible for:

Determining the lawful basis for processing personal data

Obtaining and managing all required consents and permissions

Ensuring the accuracy, security, and legality of all data supplied

Compliance with GDPR, PECR, and any other applicable data protection or electronic communications laws

Retane does not determine the purpose or means of processing client data and is not responsible for unlawful data collection, misuse of personal data, or regulatory penalties arising from the client’s failure to comply with data protection obligations.

Further details on how Retane processes personal data are set out in Retane’s Privacy Policy.