Retane Ltd Terms of Service (TOS)

Last updated: 28 October 2025

Company: Retane Ltd (“Retane”, “we”, “us”, or “our”)
Contact: [email protected] | 0115 647 2028
Support: https://www.retane.co.uk/technical-support (chat widget, support form, email)
Governing Law: England & Wales

By subscribing to or using Retane, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

By subscribing, you confirm that you have authority to represent your business and agree that Retane may create, host, and maintain your website and legal policies on your behalf.

1. Services Offered

Retane provides website creation, hosting, and related digital services. Services may include, but are not limited to, website design, hosting, marketing automation, and add-on solutions.

Pricing:
All service fees, subscription plans, and add-ons are subject to change at Retane’s discretion. Prices for individual clients may vary based on selected services, customisations, or promotional offers. Clients are responsible for paying the fees applicable to their subscription at the time of invoicing. Retane will notify clients of any material changes to pricing or plans via email or the Client Portal.

Plan Price Changes:
Retane reserves the right to increase or modify subscription fees or plan features at any time. Clients will be notified of any material changes in advance through the Client Portal or via email. Continued use of Retane services after such changes constitutes acceptance of the new fees.

2. Payment Terms

Payments are due monthly or yearly depending on plan choice.

Failed Payment Rule: If a payment fails, Retane will automatically retry the payment the next day. If payment remains unsuccessful for 14 days, your account will be permanently suspended, and all data, including your website and any hosted content, will be permanently deleted.

No Setup Fees: All services are billed as subscription-only.

Refunds: Monthly payments are non-refundable. Annual payments may be refunded only if legally permissible, at Retane’s discretion.

Payment Processing:
All payments are processed securely via Stripe, Retane’s trusted payment provider. Retane does not store or have access to clients’ full card details directly.

3. Cancellation

Clients may cancel their subscription at any time via the Client Portal: Retane Client Portal or by contacting support.

Cancellation does not entitle you to a refund of previous payments unless covered by the annual payment exception above.

4. Support

Clients can access support via: Email: [email protected] Support page: https://www.retane.co.uk/technical-support Chat widget or support form

Support hours: 08:00 – 18:00, Monday to Sunday.

Priority support is included for Complete Plan subscribers.

5. Client Responsibilities

Clients must:

Not use the platform for illegal activities.

Not engage in harmful, abusive, or offensive language toward Retane staff or team.

Ensure data uploaded to the platform complies with applicable data protection laws.

6. Website Policies
All client websites hosted on Retane will include a Privacy Policy and Cookies Policy provided by Retane.
Clients acknowledge and agree to use these policies as the legal data protection notice for their own sites.
The current versions of these policies can be viewed at:

Privacy Policy: https://www.retane.co.uk/clients-website-privacy-policy

Cookies Policy: https://www.retane.co.uk/clients-website-cookie-policy-880171

7. Termination

Retane reserves the right to suspend or terminate any account immediately in the following circumstances:

Failure to comply with payment obligations (including the 14-day failed payment policy)

Engagement in illegal activity or violation of these Terms

Harmful, abusive, or inappropriate behaviour toward Retane staff or representatives

Upon termination, all associated client data, websites, and hosted content will be permanently deleted from our systems in accordance with our Privacy Policy.

8. Intellectual Property

All platform software, templates, and Retane branding remain the property of Retane.

Clients retain ownership of content they provide but grant Retane the necessary rights to host, display, and manage it on their websites.

9. Liability

Retane is not liable for: Loss of revenue, profits, or data due to suspension or termination Downtime caused by third-party services or hosting issues Any indirect or consequential losses

Retane provides services “as is”, with reasonable skill and care, but does not guarantee uninterrupted service.

10. Indemnity

Clients agree to indemnify and hold harmless Retane, its directors, employees, and agents from any claims, damages, or losses arising from:

Their use of the platform

Violation of these Terms

Hosting illegal content

11. Changes to Terms

Retane may update these Terms at any time.

Updated Terms will be posted at https://www.retane.co.uk/terms

Continued use of the platform constitutes acceptance of the updated Terms.

12. Dispute Resolution & Governing Law

Good Faith Resolution:

In the event of any dispute or disagreement arising from these Terms or your use of the Retane platform, both parties agree to first attempt to resolve the matter amicably and in good faith through discussion and negotiation.

Legal action or formal proceedings should only be pursued if a resolution cannot be reached through this process.

Governing Law:

These Terms and all Retane operations are governed by the laws of England & Wales.

Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.

13. Third-Party Services, Force Majeure & Uptime

Third-Party Services:

Retane may use third-party providers to deliver parts of the platform, including hosting, payment processing, email delivery, SMS notifications, analytics, and other services.

While we carefully select providers, Retane is not liable for any issues caused by third-party services.

Force Majeure:

Retane is not responsible for any interruption, delay, or loss caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, storms, power outages, internet outages, cyber-attacks, government action, or other events outside our control.

Service Availability:

Retane aims to provide 99.9% uptime for all services.

Occasional downtime may occur for maintenance, updates, or technical issues.

We are not liable for minor interruptions or temporary unavailability of services.

14. Referral Programme

Retane may offer an optional Referral Programme (“Programme”) allowing existing clients to refer other businesses to Retane in exchange for rewards, such as a free 30-day service period.

Eligibility

Participation is open only to active Retane subscribers in good standing (“Referrer”).

The referred business must be new to Retane and not an existing or previous subscriber.

Each referral must be submitted through Retane’s official referral form.

Reward Conditions

The reward (a free 30-day service period) is granted to the Referrer only, once the referred business successfully completes registration and their first payment is processed.

The referred business does not receive any reward under this Programme unless otherwise stated in a separate promotional offer.

Rewards cannot be exchanged for cash, transferred, or combined with other promotions.

Multiple referrals may be submitted, but each referred business only qualifies once.

Fair Use & Compliance

Self-referrals or fake submissions are strictly prohibited.

Referrers must confirm they have obtained consent from the referred business before submitting their details, in accordance with data protection laws.

Retane reserves the right to withhold or revoke rewards if fraudulent, misleading, or abusive activity is detected.

Changes & Termination

Retane may amend, suspend, or discontinue the Referral Programme at any time without prior notice.

Any modification will take effect upon publication on our website. Continued participation constitutes acceptance of such changes.